Contact details

Second Voice Flutes is based in Surrey, England. Please feel free to make contact:

Tel & Fax: +44 (1483) 426969

Email: dc@secondvoiceflutes.co.uk


Enquiries welcome at any time, though if by phone, please remember the time differences (if any) from where you are calling!

Full postal address is available on request and should be used for all correspondence other than email.


Ordering details
Flutes can be bought either from stock or commissioned. These days, almost all flutes fall into the latter category simply because I like to build a flute specifically for the individual, particularly getting the playing hole spacing optimised. Since 2007, I have been fortunate in that the Universe has kept people coming to my door such that I invariably have a very full order book, so sometimes there may be a wait of up to 12 weeks for a flute. I can advise you better of this at the time of enquiry.

One thing I do ask all those ordering a flute to do is send me ‘hand graphs’. To do this either take two pieces of A4 paper (one for each hand) and with your fingers spread comfortably (NOT stretched out to their limit) draw around your whole hand and the individual fingers. Alternatively, if you have access to a photocopier (many people go down to their local libraray for this), then you can send me a photocopy of your hands, opened as described above, palms down, or you can scan your hands and email them to me; either of these options is actually better for me because I can then not only do the maths on your hands and work out the optimum placement for the playing holes on your flute, but it also allows me to see the size of your finger pads, which influences hole diameter. The other pieces of information I need are your height (this helps me determine how long the flute should be such that your elbows are held in the comfiest position when playing) and whether you are right or left-handed (I often offset the position of the bottom hole for ease of playing; for most the right hand is the bottom playing hand, but if you are strongly left-handed you might feel comfier with this as bottom hand).

If you're a beginner and don't have any idea what you would like...no problem, just contact me and we can discuss what would be best for you. If you're already a player and know exactly what wood, key, block, accents, hole spacing etc. you want, that's fine...let’s get down to business!

All flutes are marked inside and out with maker’s mark and serial number, and come with a free cloth sleeve and authentication certificate which includes details on the flute components' origins, a fingering scale chart and additional notes particular to that flute. I also include a comprehensive tutorial and information pack specifically for new players to help them start on their flute journey. Contact me for more details.


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Payment, Despatch & Terms details
Regardless of what you want, all UK-ordered SVF flutes are despatched by Royal Mail Next Day Special Delivery (Royal Mail Overseas Services or DHL courier for overseas customers) following receipt of a cheque (bank transfer for overseas customers) for the full amount of the flute. This cheque is held and not cashed until you have received the flute and are happy with it. A 14 day returns period is included, during which time you may return the flute if you decide you do not want it; a full refund will be given provided the flute is returned in ‘as new’ condition. Any issues relating to materials and workmanship will of course be dealt with promptly on an individual basis.

 The Owlhouse • Milford • Surrey • UK • dc@secondvoiceflutes.co.uk

© Second Voice Flutes 2005 on